Refund, Returns & Service Cancellation Policy - Real Extreme Touch Massage & Wellness Spa

Last Updated: November 30, 2025
This Refund, Returns, and Service Cancellation Policy explains how Real Extreme Touch Spa handles service cancellations, rescheduling requests, refunds, and returns of any future physical or digital products purchased through our website or on-site.

Your use of our website and services signifies your agreement to the terms below.

Overview

Real Extreme Touch Spa provides massage and wellness services, and may also sell physical and digital products (e.g., gift cards, wellness items, downloadable content, membership packages).
Policies for each are outlined clearly and separately.

We value fairness, transparency, and compliance with the Philippine Consumer Act (RA 7394) and standard refund policies recognized internationally.

Refunds & Cancellations for Massage & Wellness Services

Because Real Extreme Touch Spa provides time-based, labor-intensive personal services, cancellations and refunds follow the rules below:

A. Service Cancellation (Client-Initiated)

100% Refund – if cancellation is made at least 12 hours before the scheduled appointment.
50% Refund / 50% Credit – if cancellation is made 4–11 hours before the appointment.
No Refund – if cancellation is made 3 hours or less before the appointment or if the client does not show up.

B. Late Arrival

If you arrive 15–30 minutes late, service may be shortened to respect succeeding clients.
If you arrive more than 30 minutes late, the booking is automatically considered a no-show and non-refundable.

C. Rescheduling Requests

You may reschedule only once without penalty if done at least 6 hours prior to the session.
Repeated rescheduling or last-minute changes may incur fees.

D. Unsatisfactory Service

We aim to maintain consistent service quality.

A refund is not automatically guaranteed, but management may evaluate cases such as:

Service interruption due to emergency
Client discomfort caused by non-compliance with professional standards
Inability to provide the selected masseur (where premium selection fee may be refunded)

Evaluations are case-by-case and subject to internal assessment.

Refunds for Gift Cards, Packages & Credits

The following cannot be refunded:

Purchased digital or physical Gift Cards
Purchased Service Packages / Membership Credits already partially used
Any promotional, discounted, or bundled offers

However, unused credits may be transferred to another person upon request.

Returns and Refunds for Physical Products

If Real Extreme Touch Spa sells physical merchandise now or in the future, the following policies apply:

A. Eligibility

You have 30 days from the date of purchase to request a return.

Returned items must be:

Unused
In original packaging
In the same condition as purchased
Accompanied by receipt or proof of purchase

B. Non-returnable items

Some items cannot be returned for health, safety, or copyright reasons:

Gift cards
Intimate or personal care items
Perishable goods
Downloadable digital files
Software
Hazardous materials
Flammable liquids or gases

C. Partial Refunds

A partial refund may be granted for:

Items returned after 30 days

Books with obvious signs of use

Opened CDs, DVDs, software, or sealed media

Items damaged by customer

Returns and Policies for Digital Products

Digital items (downloadables, courses, books, access passes) have different conditions:

A. Non-Refundable

We generally do not issue refunds for:

Fully downloaded digital files
E-books, PDFs, or digital courses
Access codes already used

B. Refund May Be Granted If:

A file is corrupted or fails to download
Duplicate or accidental purchases are reported within 24 hours
Access was never initiated or used

Proof of error may be required.

Refund Processing

Once your return or refund request is received and inspected, we will notify you via email if it is approved or denied.

If approved:

Processing time generally takes 7–15 business days, depending on your bank or payment provider.

Refunds are issued through the original payment method, unless otherwise requested.

Late or Missing Refunds

If your refund hasn’t arrived:

Re-check your bank or e-wallet account

Contact your credit card company or bank

Allow additional time for processing

Sale Items

Only regularly priced items are refundable.
Discounted or sale items cannot be refunded.

Exchanges

We replace items only if:

They are defective
Damaged
Wrong item was delivered

Send us an email at [Insert Email] before shipping your product.

Gifts

If the item was marked as a gift during purchase:

You may receive a gift credit for the value of your return
Once the returned item is received, a gift certificate will be emailed to you

If it was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

If returning a physical item:

Send the product to:
📍 3B N. Domingo Street, Barangay Progreso, San Juan City, Philippines

Important Shipping Notes

For high-value items, consider trackable shipping or insurance—returns are not guaranteed to be received without them

You are responsible for return shipping costs

Shipping fees are non-refundable

If a refund is granted, shipping charges will be deducted

Fraud, Abuse & Violations

We reserve the right to deny refunds for:

Chargebacks without valid cause

Abuse of policy

Excessive refund requests

Suspicion of fraudulent activity

Misrepresentation of claims

Management Discretion Clause

We value fairness, transparency, and compliance with the Philippine Consumer Act (RA 7394) and standard refund policies recognized internationally.

Need Help?

For questions related to refunds, returns, and service policies:

📧 info@RealExtremeTouch.com
📞 0927-675-8373 | 0939-274-3355 | (02) 8285-0736
🌐 Website: https://RealExtremeTouch.com