Privacy Policy

Last Updated: November 30, 2025
Real Extreme Touch Spa (“we”, “our”, “us”) operates this website and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act 10173) and globally accepted privacy principles.

By accessing or using our website and online services, you consent to the practices described in this Privacy Policy.

Who we are

Real Extreme Touch Spa is a wellness and massage service provider operating in the Philippines since 1997.
Our official website is: https://RealExtremeTouch.com
Our business address is: 3B N. Domingo Street, Barangay Progreso, San Juan City, Philippines

For any data privacy concerns, you may contact our Data Privacy Officer (DPO) at:
📧 info@RealExtremeTouch.com
📞 0927-675-8373 | 0939-274-3355 | (02) 8285-0736

Information We Collect

We collect information in several ways:

A. Information You Voluntarily Provide

  • Name
  • Mobile number
  • Email address
  • Booking details (preferred date/time, services, masseur selection, location, etc.)
  • Feedback, inquiries, and messages
  • Uploaded files or media (if applicable)

B. Automatically Collected Information

When you visit our site, we automatically collect:

  • IP address
  • Browser type, device type, OS information
  • Pages visited, time spent on pages
  • Cookies and similar tracking technologies
  • Log data for security and anti-spam

C. Information from Third-Party Tools

To improve our services, we may receive data from:

  • Google Analytics / Google Tag / Google Ads
  • Meta Pixel (Facebook and Instagram)
  • Booking forms powered by WordPress plugins
  • Email systems (Google Workspace)
  • Payment processors (PayPal/GCash/Stripe)
  • Maps services (Google Maps, Waze, Grab)

These providers may track interactions according to their own privacy policies.

Comments

When visitors leave comments, we collect the following for security and spam prevention:

  • Name
  • Email
  • Comment content
  • IP address
  • Browser user agent
  • Timestamp

An anonymized string created from your email may be sent to Gravatar to check if you use it.

Media Uploads

If you upload images to the website, please avoid including EXIF GPS or location data.
Visitors may download and extract location data from uploaded images.

Cookies

We use cookies to:

  • Improve website performance
  • Maintain user sessions
  • Remember login details
  • Track analytics
  • Personalize user experience
  • Improve security and prevent automated abuse

Cookie retention depends on the type, ranging from session-only to up to 1 year unless deleted manually.

Embedded content from other websites

Our articles/pages may include embedded content (videos, maps, images, social posts).
Embedded content behaves as if you visited that external site, which may collect:

  • Tracking data
  • Cookies
  • Analytics
  • Interactions with embedded elements

We do not control these external sites.

Who we share your data with

We do not sell or trade personal data.

However, we may share limited information with:

A. Service Providers

  • Website hosting & security providers
  • Payment processors
  • Email & communication tools
  • Analytics services
  • Advertising tools (Google, Meta)

B. Government or Legal Authorities

Only if required by:

  • Valid legal orders
  • NPC guidelines
  • Emergency situations to protect rights, property, or individuals

C. Internal Staff

Only authorized employees/management who need access for:

  • Booking coordination
  • Customer support
  • Security monitoring
  • Business operations

All staff are bound by confidentiality obligations.

How we use your Information

We use your data to:

✔ Process bookings and confirm appointments
✔ Respond to inquiries, feedback, or support requests
✔ Improve our website, services, and marketing
✔ Personalize and enhance user experience
✔ Provide location-based guidance (via Maps PIN or GPS)
✔ Maintain website security
✔ Maintain business records and compliance obligations
✔ Send promotional content if you opt-in
✔ Prevent fraud, scams, and unauthorized transactions

Your Rights Under the Data Privacy Act (RA 10173)

As a data subject, you have the following rights:

  • Right to be informed
  • Right to access your data
  • Right to correct inaccurate data
  • Right to object to processing
  • Right to data portability
  • Right to erasure/blocking (when legally applicable)
  • Right to file a complaint with the NPC

You may request these by contacting our DPO.

How We Protect Your Data

We implement:

  • SSL/HTTPS encryption
  • Secure data storage
  • Regular malware scanning
  • Restricted access to data
  • Strong password policies
  • Cloud-based redundancies
  • Industry-standard security measures

Despite best efforts, no online system is 100% secure.

Children’s Privacy

Our website and services are not intended for individuals below 18 years old.
We do not knowingly collect data from minors.
If collected unintentionally, we will delete it upon request.

Where your data is sent

  • Visitor comments may be checked by an automated spam detection service.
  • Booking entries may be stored in our CRM/WordPress database.
  • Emails may be routed through Google Workspace.
  • Online forms may pass through security filters before reaching our dashboard.

Data Transfers Outside Philippines

Your information may be processed in countries where our service providers operate (e.g., Google, Meta).
We ensure these providers comply with appropriate international privacy standards.

Changes to this Policy

We may revise this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last Updated” date.

Contact Us

For privacy concerns, data requests, or complaints, contact:

Data Privacy Officer – Real Extreme Touch Spa
📧 info@RealExtremeTouch.com
📞 0927-675-8373 | 0939-274-3355 | (02) 8285-0736
📍 3B N. Domingo Street, Barangay Progreso, San Juan City, Philippines